Return Policy

Well, hello there! Returning what you bought? Please read this first.

Kitchen & Bath Authority provides features and services to you are subject to the following conditions. If you visit our shop on you accept these conditions of use, privacy policy, return policy and all other disclaimers and terms that appear elsewhere on Please read them carefully.

Return Policy

Unless the product you bought was broken, didn’t work, or generally looked damaged, there is a 20% restocking fee for all returns. You’ll have to call us to get an Authorization Number before you can ship the item back: Please Call (800) 634-0410.

If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 20% restocking fee and a $145.00 freight refusal fee. If a standard, ground shipment is refused, you will be subject to a 20% restocking fee, $14.95 handling fee, and a shipping fee.

Returns / Exchanges will not be accepted 30 days from when you receive your shipment..

You may cancel your order, for any reason and receive a full refund granted your order has not been staged or proceeded for shipping by either one of our warehouses or the manufacturer. ALL ORDERS ARE TO BE CANCELED OVER THE PHONE WITH OUR VERY FRIENDLY SALES REPRESENTATIVES. They can be reached out (800) 634-0410. Ext 2

Product Inspections /Claims for Damages, missing item etc.

All shipments are totally (100%) insured. Whatever happens, you’ve got to get your detective hat on and thoroughly inspect your package when it arrives before you sign and accept it. Even if the box looks fine, the product inside could be damaged. All Freight Shipments require an appointment for delivery and adult present for inspection and signature. Ground deliveries do not require signature, therefore it will be left at your residence and you'll have 48 hours from the delivery time to open and inspect your goods and report any damages, missing items, incorrect items, etc.

But, if you took the package from the driver, you are responsible for informing us right away if something went wrong: concealed damages, missing part, incorrect etc. So, make sure you inspect it immediately, yea?

Notice: If the shipment is damaged and your product is falling out of the box or boxes are torn and beaten up. Please do not take the delivery. This is a clear indication of internal damage to your product! If the pallets/crates/boxes are damaged you must sign the drivers POD (proof of delivery) with what you see: “DAMAGED”, “boxes are torn”, “hole in the cardboard”, “crate broken” take pictures of everyting and refuse delivery. Be specific in your notation: crushed corner, broken arm, forklift damage through center of boxes, wetness, stains, leaking, etc. Please take pictures to support your claim, images of the shipment to show any damages or condition of the boxes before the driver takes it back. Any damages, defects, incorrect item, missing parts MUST be reported back to Kitchen & Bath within 48 business hours of delivery or if shipment is refused, you must call us right away so we can assist you. Please Call KBA right away to report your claim: 800-634-0410. THIS IS NOT THE DRIVER'S RESPONSIBILITY, NOR WILL THEY MAKE ANY REPORTS FOR YOU.

Product Display and Colors tries to show all product images as correctly as possible. But when we don’t have these images, we might show alternate/stocked photos provided by the manufacture. So, read the product descriptions carefully and make sure you’re buying what you think you’re buying. Plus, we cannot guarantee that the colors will match the final product color because we’re using cheap monitors and you’re probably using a nicer one. KBAuthority is not responsible for image quality and sales resulting from the image.

Order Processing and Shipping

Every order takes a different amount of time to get going. This depends on how long it takes us to process and verify your billing and shipping addresses and credit card payment, and then we send the order to the warehouse. 

When we say, “Order Processing Time”, we’re talking about the total time it takes from the moment we receive your order to the moment your package leaves our warehouse. Customers in Hawaii, Canada, Puerto Rico and Alaska have to pay additional shipping charges because, well, you guys live pretty far away. 

You can call our sales department to know more about these charges, or they’ll call you within 72 hours to tell you about it. Also, all orders under $299.00 have an additional $9.00 handling fee, so we suggest you just get that other thing you wanted to avoid this charge.

Shipping Time

As soon as we get ‘em, we start processing your orders. Actual shipping time depends on whether the item you want is available and our Credit and Fraud Protection Department verifying payment.

Usually, orders are shipped within 48 hours of getting your order for UPS/FedEx items. We don’t ship to APO or POB address, nor to hotels. Also, there’s no way we’re going to work on Saturdays, Sundays and national holidays.

Order Status

As soon as your order begins its journey to you, you may get a tracking number, or you could just log in to your KBAuthority account. You can check on how your order is doing in the Order History page or use the tracking number to track the order as well. We also update all our customers on their order status via email. If you want to change your order, or notice parts of it are missing, call our customer service department right away (800)634-0410.

Expedited Orders and Rush Delivery

In a hurry? You can rush deliver your order by calling our Sales Department to ask about lead time and availability. If the item is in stock, we can get it out within 24 to 48 hours. If it is not, we may be able to ship it directly to you as soon as it’s available, or as soon as we receive it. For more information, call (800) 634-0410.

Sales Tax is required by law to collect sales tax on orders shipped to the following states:

  • Alabama
  • Alaska
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Louisiana
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • West Virginia
  • Washington, D.C.
  • Wisconsin

Appropriate charges for shipping and sales tax will be added on your merchandise total and displayed for your review prior to checkout.